introduction
At [AN BOOKISH] we strive to ensure that you are completely satisfied with your purchases. This Returns Policy explains the cases and conditions under which products can be returned or refunded.
1. Return Terms
You can request a return of products in the following cases:
•If you receive a defective or damaged product.
•If the product you received is different from the product you ordered.
•If the product has not been used, is still in its original condition with all packaging and labels intact.
2. Recovery period
•You can request a return of the product within [
[2 days] from the date of receipt of the order.
•Refund requests submitted after this period will not be accepted.
3. Recovery process steps
1. Contact us: Please contact customer service via [email/phone number] to submit a return request.
2. Provide evidence: You may be asked to provide photos showing the defect or damage (if any).
3. Returning the product: The product must be returned using the appropriate shipping method to the address that will be provided to you.
4. Return Approval: Once the product is received and inspected, we will notify you of the acceptance or rejection of your return request.
4. Refund
•If the refund request is approved:
•Refunds will be made using the same method of original payment (credit card, bank transfer, etc.).
•The refund process may take [7-14 business days].
•If you have paid shipping fees, they may not be refundable unless the error is on our part (wrong or defective product).
5. Exceptions
Some products cannot be returned or refunded, including:
•Digital products (such as e-books) that have been downloaded.
• Products that are discounted or sold as part of special offers (unless defective).
•Products that have been used or opened are not returnable.
6. Shipping costs
•The customer bears the shipping costs of the returned product unless the reason for the return is an error on our part.
7. Support and Communication
If you have any questions about our return policy or need assistance, please contact us via:
•Email: [anbookish@gmail.com]
•Phone: [218944667768]
Additional notes
•We reserve the right to modify our return policy at any time without prior notice.
•By using our Services, you agree to this policy.